
New Delhi: Prime Minister Narendra Modi
today vowed to protect consumer interest, saying a new law is
on the anvil that will crack down on misleading advertisements
and provide time-bound rederesal of their grievances.
Listing consumer friendly measures taken by the BJP-led
government in the last three-and-half years, he said a
simplified Goods and Services Tax (GST) has ended a plethora
of state and central taxes and laid the ground for reduction
in prices in the long run.
Rigour for use of energy-efficient LEB bulbs has not just
brought down their prices but also helped save Rs 20,000 crore
in electricity bills, Modi said.
Besides, he said, the government has brought down prices
of life-saving heart stent implants as well as knee implants. He also said that paying consumers subsidy directly on
cooking LPG has led to a saving of Rs 57,000 crore.
Addressing a global conference on consumer affairs, Modi
stressed that consumer interest has not just been protected
by giving them rights, but also by taming inflation and
various schemes that have helped poor and middle class save on
spendings.
He cited examples of Ujala scheme of providing cheap LED
bulbs, saying it has resulted in a saving of Rs 20,000 crore
through reduction of LED bulb price to Rs 40-45 a unit from
over Rs 350, as also on electricity consumption.
"Today we are in the process of enacting a new Consumer
Protection Act keeping in view business practices and
requirements of the country. The proposed Act lays great
emphasis on consumer empowerment," he said.
The rules are being simplified to ensure that consumer
grievances are redressed in a time-bound manner and at least
possible cost, he said, adding that stringent provisions are
proposed against misleading ads.
A Central Consumer Protection Authority with executive
powers will be set up for quick remedial action.
The government's proposed new law will replace the
Consumer Protection Act of 1986 by incorporating the amended
2015 UN guidelines on consumer protection.
Protecting the consumer interest is government's
priority, Modi said, adding that the government through
various steps such as GST, real estate and BIS laws and Ujala,
Ujjwala and DBT schemes, is helping consumers save money.
"With GST, a new business culture is developing and in
the long term consumers will be the biggest beneficiaries. It
is a transparent system in which no one can hurt the interests
of the consumers," he said.
Increased competition among companies due to the GST will
lead to moderation in prices and this will directly benefit
poor and middle class consumers, he said.
Modi said the time reduction in transportation of goods
would also lead to fall in prices and this benefit will also
be transferred to consumers.
He said inflation has been brought under control leading
to economic benefits for poor and middle class consumers.
"Otherwise, the rate at which the inflation was rising
during previous government s tenure it would have resulted in
huge rise in the budget of the common citizen's kitchen."
Under the Direct Benefit Transfer (DBT) Scheme, he said,
"By transferring the money directly into the beneficiaries'
bank accounts the government has prevented leakage of more
than Rs 57,000 crores."
The government has strengthened the Public Distribution
System through technology to ensure that the poor, who have
the right to affordable food grains, get their due, he said.
He talked about "Give it up' campaign under which more
than one crore beneficiaries surrendered their LPG subsidy and
the saved subsidy amount have been used to give free gas
connections to 3 crore households so far.
Modi said a new Real Estate (Regulation and Development)
Act has been enacted to protect home buyers and the government
is working to achieve the target of housing for all by 2022.
He pointed out that consumers had to wait for years to
get the possession of their homes and there used to be
ambiguity regarding the area of the flat. Under the new law
RERA, he said only registered developers can seek bookings
after getting all the required permissions. Moreover, booking
amount has been fixed only at 10 per cent.
The developers will not be able to divert buyers money to
other projects as the new law provides that 70 per cent of
money received from customers to be kept in an escrow account.
Modi said the Bureau of Indian Standard Act has been
enacted under which any commodity or service can be brought
under compulsory certification. The Act has provisions to
order recall of substandard products from the market.
Quoting UNICEF' recent survey, the Prime Minister said
financial savings for each household in Open Defecation Free
communities are Rs 50,000 per year, considering medical costs
averted, value of time savings and mortality averted.
Under the Jan Aushadhi Pariyojna, the government is
providing affordable medicines to people and 500 medicines
have been included in the list of essential drugs and their
prices have been reduced.
The government has capped rates of coronary stents and
knee implants, he said, added that "this also is saving crores
of rupees for the poor and middle class people".
On a scheme to empower rural consumers on digital
literacy, Modi said one person each from 6 crore households is
being made digitally literate. This campaign will facilitate
villagers for electronic transactions and availing government
services digitally.
On Ujala scheme, Modi said: "This scheme alone has caused
saving of more than Rs 20,000 crore for consumers by reducing
the cost of LED bulb and through reduction in electricity
bills," he said.
Talking about the global conference, in which 20 Asian
countries participated, Modi said the entire world is changing
into a single market with globalisation and stressed on
creating a "regional coalition" for consumer protection.
E-commerce and trans-border mobility of people have
boosted cross-border transactions, he said, calling for a
strong regulatory system in every country and information
sharing among countries to sustain consumer confidence.