The sparkle in the eyes of the complainant and the expression of relief on her face were telling the story of the usefulness...
First Installment of Pradhan Mantri Awas Yojana Credited to Beneficiaries After Years of Waiting
First Installment of Pradhan Mantri Awas Yojana Latest News: To realize the visionary goal of the Hon'ble Chief Minister of "Development with Justice" towards governance and administrative reforms in Bihar, the Bihar Public Grievance Redressal Act, 2015 was implemented in the state on 5 June, 2016. Under this Act, public grievances are resolved by the designated Public Grievance Redressal Officer within the prescribed time limit of 60 working days. In this context, this is not just the story of payment of the first installment under Pradhan Mantri Awas Yojana but a remarkable story of the sensitivity of the government towards the weaker sections and its commitment to public welfare.
Amina Khatoon, wife- Md. Rasheed, resident of Village- Rampur Gogri, Post- Jamalpur, District- Khagaria filed an online complaint through Bihar Public Grievance Redressal Portal (Unique Number- 9999901290824493842).
The complaint was regarding “non-disbursement of first installment amount of Pradhan Mantri Awas Yojana by Union Bank, Jamalpur, Gogri”.
The complainant had received the sanction of Pradhan Mantri Awas Yojana but the first installment amount was credited to someone else’s bank account. The person who received the amount was already a loan defaulter and the bank adjusted the loan as soon as the amount was credited to his account. Meanwhile, the complainant was given a notice from the block office to complete the construction of the house to receive the next installment, which made her worried as she did not receive any amount for house construction after the sanction. She was informed by the block office that the first installment amount has already been credited to her bank account. When she came to know about this act, she lodged a complaint under the Bihar Public Grievance Redressal Act, which is designed to resolve the grievances of citizens.
Following the complaint, notices were issued to the Leading Bank Manager, Khagaria and Block Development Officer, Gogri by the District Public Grievance Redressal Officer (DPGRO), Khagaria and directed to appear in the hearing after resolving the complaint.
This brought a long-awaited ray of hope for Amina who was relentlessly fighting for justice. During the hearing, the manager informed that the amount of the first installment has been mistakenly transferred to the account of a loan defaulter. The already running loan was adjusted in the amount deposited. According to him, now the said amount cannot be deposited back in the account of the complainant (actual beneficiary) without the permission of the higher official of the bank management.
During the hearing, the District Public Grievance Redressal Officer, Khagaria stated that it was unethical to use the amount received under the government aided scheme for debt settlement and the complainant would remain homeless for life. The District Public Grievance Redressal Officer directed the Block Development Officer and Lead Bank Manager to deposit the amount in the beneficiary's account.
As a result, the bank obtained the necessary permission from the headquarters and deposited the first installment amount in the account of Amina Khatoon. Thus her complaint was finally redressed.
The sparkle in the eyes of the complainant and the expression of relief on her face were telling the story of the usefulness and effectiveness of this action.
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